Terms & Conditions

These Terms and Conditions govern the use of the  Book Cape Town and help us to assure that only legitimate enquiries and reservations are made. They have been put in place to help protect and assure all the parties involved in providing you with the services on offer. Please read trough them carefully!



Website Terms and Conditions of Use Relating to www.bookcapetown.com

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the ROI Media trading as Book Cape Town ("Provider") website located at the domain name www.bookcapetown.com ("the Website").

By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.

Terms of Use

Book Cape Town may only be used to browse the content and make legitimate enquiries and reservations and not for any other purposes including without limitation, to make any speculative, false or fraudulent purchase.

This site and its content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed by the user without the explicit written consent of Book Cape Town.

'Deep-linking', 'embedding' or using analogous technology on the Book Cape Town site is strictly prohibited. Unauthorized use of this site and/or any materials contained within this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Electronic Communications

By using this Website or communicating with Book Cape Town by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement including, but not limited to, the requirement that such communications should be in writing.


All rates published on the Book Cape Town Web site are not guaranteed and subject to change without notice. We strongly recommend that you reconfirm rates and service expectations when making a booking.

Cancellation Policy

The provision of goods and services is subject to availability. Should you cancel your confirmed reservation/s for whatever reason, you shall be held liable for an administration fee applied by Book Cape Town to cover costs incurred in the course of your reservation.

This will be up to the amount of 10% of the total value of your reservation and will be deducted from your deposit. The same situation applies should the external provider cancel your booking or if inclement/unpleasant weather conditions make participation in the service reserved impossible. Should you fail to turn up for a reservation without informing us at least 48 hours in advance, you will not be entitled to a refund and will be held liable for the full outstanding amount.

In addition, you may be liable to pay further cancellation fees as per the policy of the external provider of the product or service. Please refer to the Terms and Conditions of the external provider in question for their cancellation policies and procedures. Book Cape Town will supply you with this upon request.

Please note that you will be subject to both Book Cape Town's and the supplier's cancellation fees and policies.

On cancellation you will be notified by email of the exact fee applicable.

We have a no tolerance policy

We merely facilitate the bookings and cannot be held liable for any changes/ cancellations done by the supplier. If you are unhappy with the alternatives given by the supplier, you are under no obligation to refuse the service and be refunded. Should you make use of the services and lodge a complaint with us afterward no refund will be given. Should there be grounds for a refund it must be taken up with the relevant supplier and only with BCT where applicable.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Carmel Lakay, Marketing Manager, Carmel [at] bookcapetown.com

Online Payment “ PayU Payment Gateway

All online credit card payments are processed by the PayU Internet Payment Gateway.

Security Policy:

MyGate Communications processes all credit card transactions on behalf of Book Cape Town. All credit card transactions in question are encrypted using 128bit Secure Socket Layer (SSL) encryption. Book Cape Town's registration documents and domain(s) are verified by Thawte, giving all parties concerned protection against identity theft in pursuit of confidential information.

All security measures implemented by MyGate comply with leading standards and MyGate is continually reviewing and adjusting our security profile to keep aligned with these standards. MyGate provides safe secure credit card transactions.


The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence and not sold or made known to third parties. Only necessary information, that is the contact details, will be made known to third parties delivering the product.

Book Cape Town cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to inadequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Book Cape Town will not be held liable for the condition or quality of the goods and services supplied to the User's by external parties.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User's computer but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, et cetera. Book Cape Town uses this information to determine use of the Website and to improve content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.


The Website sells travel and tourism services ("contents") online. The use of any product or service bought from this Website is at the purchaser's risk. The purchaser/User indemnifies and holds Book Cape Town, its affiliate or subsidiary, the authors of these Contents, and in general anybody connected to this site in any way (from now on collectively called "Service Suppliers") harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.


The Service Suppliers assume no responsibility for errors or omissions in these Contents. The Contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose, and non-infringement. The Service Suppliers make no warranty or representation as to the availability, accuracy or completeness of the Content.

The Service Suppliers shall not be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever (including without limitation data loss, loss of revenues, and loss of profit) suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if the Service Suppliers are expressly advised thereof.

The Service Suppliers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents.

The Service Suppliers cannot assume any obligation or responsibility.
The use of these Contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

Book Cape Town reserve the right to:

1.) Modify or withdraw, temporarily or permanently, the Book Cape Town website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2.) Change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to the Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates. If the user does not agree to any change to the Terms and Conditions then he/she must refrain from using the Website immediately.

3.) Book Cape town will use reasonable endeavours to maintain the Website. The Website is subject to change from time to time. The User will not be eligible for any compensation because due to failure of the Website, suspension, or withdrawal of all or part of the Website due to circumstances beyond our control.


Book Cape Town has the right but not the obligation to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that which we deem appropriate (which may include without limitation issuing warnings, suspending, terminating or attaching conditions to your access, and/or removing any materials from the Website).

Copyright and Intellectual Property Rights

Book Cape Town provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Book Cape Town, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (the Content).

All such proprietary works and the compilation of the proprietary works, are copyrighted to Book Cape Town, its affiliates or subsidiary, or any other third party owner of such rights (the Owners), and are protected by South African and international copyright laws. Book Cape Town reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice.

All rights in or related to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or related to the Content.

Choice of Law

This Website is controlled, operated and administered by Book Cape Town from its offices within the Republic of South Africa.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa, whose Courts will have exclusive jurisdiction in any dispute, save that the Website and Owners have the right, at their sole discretion, to commence and pursue proceedings in alternative jurisdictions

Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect.

These Terms and Conditions constitute the entire agreement between Book Cape Town and the User with regard to the use of the Content and this Website.

Contact Details
Email: info (at) bookcapetown.com
Tel: 021 790 76 88